How to Initiate a C2C Trade Dispute on the Binance App

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Peer-to-peer (P2P) cryptocurrency trading has become increasingly popular, and Binance’s C2C platform offers users a secure and efficient way to buy and sell digital assets directly. However, disputes may occasionally arise—especially when payments are not received or confirmed. Knowing how to properly initiate a C2C trade appeal on the Binance app is essential for protecting your funds and ensuring a fair resolution.

This guide walks you through the complete process of filing a dispute as either a buyer or seller, explains key steps, timelines, and best practices, and helps you understand what happens after you submit an appeal.

Core Keywords

How Sellers Can File a C2C Appeal on Binance

When you're selling cryptocurrency via Binance C2C, the most common issue is that the buyer marks their payment as completed—but you haven’t actually received the funds in your bank account.

Here’s how to protect yourself and escalate the issue:

Step 1: Use the “Appeal” Button

Once the buyer clicks “Mark as Paid,” check your end. If no payment has been received within a reasonable time (typically 15–30 minutes depending on the payment method), tap the “Appeal” button in the transaction interface.

A pop-up window will appear, prompting you to first attempt communication with the buyer through in-app chat or phone call. Binance encourages users to resolve issues directly before escalating.

👉 Learn how to secure your P2P crypto trades with real-time support tools.

Step 2: Proceed with Formal Appeal

If communication fails or the buyer is unresponsive, select “Continue Appeal.” You’ll be asked to:

💡 Pro Tip: Always include your phone number when submitting evidence. This allows Binance’s customer service team to contact you quickly, speeding up the resolution process.

Step 3: Monitor Appeal Status

After submission, your appeal status will show as “Pending.” During this phase:

What Happens Next?

There are three possible outcomes based on the buyer’s response:

Scenario 1: Buyer Clicks “Negotiation Failed”

The case moves into “Awaiting Customer Support” mode. Binance’s support team will review both parties’ evidence and intervene to mediate.

Scenario 2: Buyer Selects “Agreement Reached”

You must confirm whether a resolution was truly reached:

Scenario 3: Buyer Doesn’t Respond in Time

If the buyer fails to act within 10 minutes, the appeal automatically advances to the same stage as Scenario 1—Binance support will take over.

How Buyers Can Initiate a C2P Dispute on Binance

The process for buyers is very similar but tailored to common buyer-side concerns—such as paying but not receiving crypto, or encountering uncooperative sellers.

Step 1: Mark Payment as Complete, Then Appeal

After making your payment, click “Mark as Paid.” If the seller does not release the crypto or denies receiving payment, open the trade details and tap “Appeal.”

As with sellers, you’ll be prompted to contact the seller first via chat or call.

Step 2: Submit Your Case

Choose an appropriate appeal reason, such as:

Attach clear proof:

Ensure your contact number is visible so support can reach you promptly.

Step 3: Wait for Resolution Path

Same as above—the seller has 10 minutes to respond. Possible results:

⚠️ Important: Accidentally canceling your appeal triggers a short cooldown. Avoid this unless you’re certain the issue is resolved.

Frequently Asked Questions (FAQ)

Q1: What counts as strong evidence during a C2C appeal?

Clear documentation is crucial. Acceptable proofs include:

Q2: How long does Binance take to resolve a C2C appeal?

Most cases are reviewed within 24–48 hours, though complex disputes may take longer. Response time improves significantly if both parties provide complete, legible evidence promptly.

Q3: Can I lose my crypto during a C2C dispute?

No—if you follow Binance’s escrow process correctly, your crypto remains locked in a secure smart contract until the trade completes or support intervenes. Only authorized releases occur after verification.

Q4: What happens if I falsely file an appeal?

Submitting false claims violates Binance’s terms of service. Repeated abuse may lead to temporary or permanent suspension of your P2P trading privileges.

Q5: Is there a limit to how many appeals I can file?

While there’s no hard cap, frequent appeals can trigger account reviews. Focus on clear communication and solid proof to minimize escalations.

Q6: Can I contact Binance support directly outside the app?

Yes, but always initiate support through the in-app appeal system first. Direct tickets without prior in-app action may not be prioritized.

Best Practices for Smooth C2C Trading

To avoid disputes altogether:

👉 Discover advanced tools for safer, faster peer-to-peer crypto transactions.

For new users, consider starting with small trades to build reputation and trust on the platform.

Final Thoughts

Filing a C2C appeal on Binance is straightforward when you understand the steps and act promptly. Whether you're a buyer or seller, timely communication, solid evidence, and proper use of the appeal system are key to resolving conflicts efficiently.

Always remember: Binance acts as a neutral mediator. Your cooperation and clarity determine how fast your case gets resolved.

With rising adoption of decentralized finance and P2P trading, mastering dispute resolution isn’t just useful—it’s essential for safeguarding your digital assets.

👉 Access next-generation trading solutions designed for security and speed.