Welcome to OKX, a leading global cryptocurrency exchange platform offering advanced digital asset trading and financial services. By accessing or using the OKX Platform—including the website, mobile applications, and API interfaces—you agree to be bound by these Terms of Service ("Terms"). These Terms govern your use of all services provided by OKX Middle East Fintech FZE, a Dubai-based entity licensed by the Dubai Virtual Asset Regulatory Authority (VARA) under license VL/23/12/003 to offer Virtual Asset (VA) Exchange, Management, Investment, and Lending services.
These Terms are designed to ensure transparency, security, and compliance. Please read them carefully before creating an account or engaging in any transactions.
Understanding the Agreement
The Terms form a legally binding contract between you ("User" or "you") and OKX. They outline your rights, responsibilities, and the framework under which digital asset services are delivered. By clicking "Create Account" or using the platform, you confirm that you:
- Accept these Terms in full,
- Agree to comply with all referenced policies (including the Exchange Code of Conduct),
- And authorize OKX to update these Terms with 30 days’ notice, except in urgent cases such as legal compliance or security threats.
All communications will be conducted via email or platform notifications in English. In case of conflict between translated versions and the English text, the English version prevails.
User Eligibility and Compliance
To use OKX services, you must meet strict eligibility criteria:
- Be at least 18 years old if registering as an individual.
- If registering on behalf of a legal entity, you must have full authority to bind that entity.
- Not be suspended or banned from the platform previously.
- Not appear on any international sanctions list, including those related to terrorism, weapons proliferation, or financial crimes issued by entities such as the UN, EU, OFAC, or UAE authorities.
You also warrant that you are not a resident of any Restricted Location, including but not limited to:
United States (and all territories), Hong Kong, Japan, North Korea, Iran, Syria, Cuba, Belgium, France, Canada, UK, Singapore, Malaysia, Bangladesh, Bolivia, Malta, and others.
OKX reserves the right to restrict access based on jurisdictional regulations. If you do not meet these conditions, do not proceed with registration.
👉 See how OKX ensures compliance while delivering seamless access to global crypto markets.
Prohibited Activities and Business Types
OKX strictly prohibits the use of its platform for any high-risk or illegal activities. The following Prohibited Businesses are not permitted:
- Unlicensed money transmission or shell banking
- Adult content, pornography, or escort services
- Sale of weapons, drugs, or drug paraphernalia
- Gambling operations or lottery facilitation
- Fraudulent schemes including Ponzi or pyramid models
- Market manipulation (e.g., wash trading, front-running)
- Transactions involving stolen goods or counterfeit items
- Use of darknet marketplaces
- Activities violating intellectual property rights
- Defense industry or nuclear energy-related transactions
If OKX detects or suspects involvement in any prohibited activity—even indirectly—we may immediately suspend your account, freeze funds, cancel transactions, and report the matter to relevant authorities without prior notice.
Services Offered by OKX
OKX provides a comprehensive digital asset ecosystem designed for both novice and experienced traders.
Core Trading Platform
Users can trade a wide range of Digital Assets (cryptocurrencies) through an automated order-matching engine. Supported trading pairs include:
- Fiat-to-crypto (e.g., USD to BTC)
- Crypto-to-fiat
- Crypto-to-crypto (e.g., BTC to ETH)
Assets are stored securely in digital wallets managed by OKX. Real-time pricing data is available at OKX Markets, subject to change.
Additional Services
While core spot trading is covered under these Terms, additional services require separate agreements:
- Margin & Derivatives Trading: Leverage-based trading with futures and perpetual contracts.
- Staking: Earn rewards by locking digital assets into supported protocols.
- Lending: Borrow or lend digital assets for yield generation.
Please note: Your digital assets may be pooled with other users’ assets for operational efficiency. They are not protected by deposit insurance schemes.
Risk Disclosure: Know What You’re Facing
Trading digital assets involves substantial risk. OKX provides execution-only services—we do not offer financial advice.
Key Risks You Must Understand
| Risk Category | Description |
|---|---|
| Market Volatility | Prices can swing dramatically in minutes. You may lose all invested capital. |
| Irreversible Transactions | Once sent, crypto transfers cannot be reversed—even if sent to the wrong address. |
| Liquidity Risk | Some assets may have low trading volume, making it hard to buy/sell at desired prices. |
| Regulatory Risk | Governments may ban or restrict crypto trading at any time. |
| Cybersecurity Threats | Despite strong protections, hacking attempts remain a real threat. |
| Technology Failures | System outages due to bugs, DDoS attacks, or maintenance can delay trades. |
You acknowledge that past performance does not predict future results. OKX is not liable for losses arising from market movements or technical disruptions.
Insurance Fund Overview
To enhance platform stability, OKX maintains an Insurance Fund composed of virtual assets contributed by OKX and surplus from liquidations. This fund helps cover losses during extreme market events when positions cannot be liquidated at expected prices.
However, during significant volatility (e.g., flash crashes), the fund may be depleted. Therefore, losses exceeding your initial investment are possible, especially in leveraged trading.
👉 Learn how OKX’s risk management systems protect traders during volatile markets.
Account Management and Security
Registration & Verification
To open an account, you must provide accurate personal information and complete identity verification (KYC), including:
- Government-issued photo ID
- Proof of residency (e.g., utility bill)
You must keep this information updated. Failure to do so may result in account restrictions.
Protecting Your Account
You are solely responsible for securing your login credentials, API keys, and passwords. Never share them with third parties. Using jailbroken devices or unauthorized apps increases the risk of compromise.
If your account is compromised or used fraudulently, OKX is not liable for resulting losses.
Withdrawals and Closure
You may withdraw your digital assets at any time unless restricted due to security concerns or unresolved disputes. Upon account closure:
- All open orders must be canceled or completed.
- Remaining assets will be transferred upon providing valid instructions.
- Any outstanding fees must be settled.
Frequently Asked Questions (FAQ)
Q: Are my funds safe on OKX?
A: OKX employs multi-layered security including cold storage and encryption. However, digital assets are not insured like traditional bank deposits. You trade at your own risk.
Q: Can I recover a transaction sent to the wrong wallet?
A: No—crypto transactions are irreversible. Always double-check addresses before sending.
Q: Does OKX offer customer support in my language?
A: Support is available in multiple languages via the Help Center and live chat.
Q: What happens if I forget my password?
A: You can reset it using your registered email or phone number. Enable two-factor authentication (2FA) for added security.
Q: Can I have more than one OKX account?
A: No—registering multiple accounts violates our Terms and may lead to suspension.
Q: Is staking income guaranteed?
A: No—staking rewards vary based on network conditions and are not fixed returns.
Fees and Financial Responsibilities
OKX charges fees for various services including trading, withdrawals, and premium features. A full fee schedule is published at OKX Fees and may be updated periodically.
Fees are automatically deducted from your account unless otherwise specified. Failure to pay may result in service interruption or account suspension.
Legal Framework and Dispute Resolution
These Terms are governed by the laws of England and Wales. Any disputes will be resolved as follows:
- Claims under AED 500,000: Referred first to DIFC Small Claims Court.
- Claims equal to or above AED 500,000: Resolved through binding arbitration under DIAC Rules in English.
OKX is not liable for indirect losses such as lost profits or data loss. Our total liability is capped at USD 100 or the fees paid by you in the last 12 months—whichever is higher.
Final Provisions
- Amendments: OKX may update these Terms with 30 days’ notice unless urgent changes are needed for legal or security reasons.
- Unclaimed Property: Accounts inactive for over six years may be reported as unclaimed property under applicable law.
- Data Sharing: We may disclose user data to comply with legal requests or prevent financial crime.
- No Warranty: Services are provided “as is.” We disclaim all implied warranties regarding accuracy, reliability, or fitness for purpose.
By continuing to use OKX, you affirm that you understand and accept all risks involved in digital asset trading.
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