Managing your digital assets with a non-custodial wallet like Atomic Wallet offers full control and enhanced security. However, users may occasionally face technical issues ranging from pending transactions to private key exports and incorrect balance displays. This comprehensive guide walks you through the most common problems and their solutions, ensuring you maintain smooth operations across multiple blockchain networks.
Whether you're dealing with stuck swaps, misrouted funds, or connectivity errors, understanding the root causes and correct troubleshooting steps can save time and prevent irreversible losses. We’ve organized the most frequently encountered issues into clear sections with actionable insights.
Common Transaction Issues
Handling Pending ETH or BTC Transactions
Pending transactions are among the most frequent concerns in blockchain wallets. If your Ethereum (ETH) transaction is stuck, it’s often due to low gas fees. You can resolve this by adjusting the gas limit and gas price in the transaction settings before resubmitting. Increasing these values incentivizes miners to prioritize your transaction.
For Bitcoin (BTC), a pending status usually results from network congestion or insufficient miner fees. Consider using the "Replace-by-Fee" (RBF) feature if enabled, or wait for the network to clear. In some cases, accelerating the transaction via third-party services may help—though Atomic Wallet does not natively support this.
👉 Learn how to optimize transaction speeds and avoid future delays.
Accidentally Sending BCH to a BTC Address (or Vice Versa)
A common mistake is sending Bitcoin Cash (BCH) to a Bitcoin (BTC) address. While these addresses may look similar, they belong to separate blockchains. If this happens, don’t panic—your funds are not lost. Atomic Wallet supports recovery for such cross-chain errors. Use the built-in recovery tool within the app to reclaim your BCH or BTC by scanning the correct blockchain.
Always double-check recipient addresses and coin types before confirming any transfer.
Resolving “Balance is Zero After a Swap”
If you completed a swap but see a zero balance, first verify the transaction hash on a blockchain explorer like Etherscan or Blockchair. The issue may stem from a failed transaction or delayed confirmation. Ensure you're viewing the correct network and token standard (e.g., ERC-20 vs BEP-20). Clearing app cache or re-adding the token manually via its contract address can often restore visibility.
Managing Private Keys and Wallet Access
Exporting Private Keys for NEO-2, YEC, and LSK
Atomic Wallet allows secure export of private keys for select coins such as NEO-2, YEC (Ycash), and LSK (Lisk). To do so:
- Open the wallet app and navigate to the specific asset.
- Tap the three-dot menu and select “Show Private Key.”
- Authenticate using your PIN or biometrics.
- Carefully copy and store the key in a secure offline location.
⚠️ Warning: Never share your private key online or with third parties. Doing so compromises your entire wallet.
Importing Atomic Wallet Keys to MetaMask
You can import private keys from Atomic Wallet into MetaMask for greater flexibility across dApps. After exporting the key as described above, open MetaMask, go to "Import Account," and paste the private key. Ensure you’re on the correct network (e.g., Ethereum Mainnet) to see your balance.
👉 Discover seamless ways to manage multi-chain assets across platforms.
EOS-Specific Challenges
Borrowing and Buying EOS Resources
EOS requires RAM, CPU, and NET resources to perform transactions. If you’re unable to send EOS, you likely lack sufficient resources.
- Borrow Resources: Atomic Wallet integrates lending options that let you temporarily borrow CPU/NET using your EOS as collateral.
- Buy Resources: Alternatively, purchase resources directly within the app using EOS tokens.
After use, borrowed resources are automatically repaid when you unstake or transfer your EOS.
Addressing Sync and Display Errors
Fixing “Pair is Unavailable” Error
The “Pair is unavailable” message typically appears during swaps when liquidity is low or the trading pair is temporarily deactivated on decentralized exchanges. Try again later or select an alternative route with different intermediary tokens. Ensuring your app is updated to the latest version can also prevent outdated API calls.
Why Are Coin Prices Not Updating?
If prices in your wallet appear outdated or incorrect, this may result from temporary API disruptions or connectivity issues. Restart the app or check your internet connection. Price data is pulled from aggregated market sources, so brief delays during high volatility are normal.
Security and Recovery
12-Word Phrase Not Accepted?
If Atomic Wallet rejects your 12-word recovery phrase, verify that:
- Words are entered in the correct order.
- There are no typos or extra spaces.
- You’re using the original phrase generated by Atomic Wallet (not from another wallet like Trust Wallet or Ledger).
Some wallets use different word lists (BIP39 vs non-BIP39), which aren't always compatible.
Detecting Phantom Transactions
Seeing outgoing transactions for coins you’ve never owned? This could be a display glitch caused by incorrect token indexing. It does not mean your funds are at risk. Refresh your wallet or remove and re-add the affected token to resolve the false transaction record.
Account and Installation Support
What to Do If Installation Gets Stuck
If the Atomic Wallet download stalls:
- Restart your device.
- Clear download cache.
- Try downloading from the official website using a different browser.
- Disable antivirus software temporarily (re-enable after installation).
Ensure your system meets minimum requirements for desktop or mobile versions.
Deleting Your Atomic Wallet Account
Since Atomic Wallet is non-custodial, there’s no central account to delete. To fully remove your presence:
- Export or transfer all funds.
- Remove all added wallets from the interface.
- Uninstall the app.
Your blockchain data remains on public ledgers, but local keys and preferences are erased upon uninstallation.
Contacting Support
For unresolved issues, reach out to Atomic Wallet’s support team through the in-app help center or official support portal. Provide detailed information including wallet version, device type, and screenshots for faster resolution.
Frequently Asked Questions
Q: Can I recover funds sent to the wrong blockchain?
A: Yes, in many cases—especially with BCH/BTC mixups—Atomic Wallet provides recovery tools to retrieve misrouted assets.
Q: Is it safe to export private keys?
A: It’s safe only if done securely. Never expose keys online or store them digitally without encryption.
Q: Why do I need EOS resources?
A: EOS uses delegated proof-of-stake requiring CPU/NET/RAM instead of gas fees. These resources enable transaction processing.
Q: How do I fix incorrect token balances?
A: Re-add the token using its contract address or refresh the wallet sync to correct display errors.
Q: Does Atomic Wallet support NEO migration?
A: Yes, Atomic Wallet supports NEO migration from legacy addresses to updated formats.
Q: Can I use my Atomic Wallet keys in other wallets?
A: Yes—private keys and seed phrases can import into compatible wallets like MetaMask, provided they follow BIP39 standards.
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