Verifying your individual account is a crucial step in securing your digital assets and unlocking full access to trading, deposits, and withdrawals. At OKX, we require advanced identity verification to comply with global Know Your Customer (KYC) standards, enhance platform security, and prevent fraudulent activities. This process ensures a safe and trustworthy environment for all users.
Whether you're using the web platform or mobile app, the verification journey is straightforward and designed for efficiency. Below, we’ll walk you through each step, outline document requirements, and answer common questions to help you complete verification smoothly.
👉 Start your secure identity verification now and unlock full account access.
Getting Started on the Web
To begin verification on desktop, log in to your OKX account via the official website. Once logged in, navigate to your profile by clicking the profile icon in the top-right corner. From the dropdown menu, select Verification.
On the verification page, locate the Individual Account section and click Continue to launch the verification form. You’ll be guided through several stages: personal information, ID document upload, selfie verification, and address proof (if required).
This streamlined interface ensures clarity at every stage, helping you avoid common submission errors.
Getting Started on the Mobile App
If you prefer using your smartphone, open the OKX app and go to User Center. Tap on Profile & Settings, then choose Identity Verification under the Profile section.
The mobile flow mirrors the web experience but is optimized for touch navigation. You can capture ID photos directly through the app camera interface, which often improves image quality and speeds up processing.
👉 Verify your identity in minutes using the OKX mobile app.
Step-by-Step Identity Verification
1. Personal Information
You'll first need to provide accurate personal details, including:
- Country of residence
- Nationality
- Full name (as it appears on your ID)
- Name in local language (if applicable)
- Date of birth
- Government-issued ID number
- Type of ID (e.g., passport, driver’s license)
- Residential address
Ensure all information matches your official documents exactly. Even minor discrepancies can delay approval.
2. ID Document Requirements
OKX accepts valid government-issued identification from eligible countries. Accepted documents include:
- Passport
- National ID card
- Driver’s license
All documents must meet these criteria:
- Clearly display your full name, date of birth, issuance date, and expiry date
- Be legible, with no blur or distortion
- Show a clear photo of you with good lighting
- Display all four corners of the document
- Be current and not expired
⚠️ Screenshots, edited images, or photocopies are not accepted. Submit only original photos or scans.
3. Selfie Verification
As an added security measure, you’ll be asked to take a real-time selfie. Follow these guidelines:
- Position your entire face within the oval frame provided
- Ensure no part of your face is obscured — avoid wearing masks, sunglasses, or hats
- Avoid glare or flash reflections that could obscure facial features
This step uses facial recognition technology to confirm that the person submitting the ID is the rightful owner.
4. Proof of Address (If Required)
Some users may be prompted to submit proof of residential address. Eligible documents include:
- Utility bills (electricity, water, gas)
- Bank or credit card statements
- Government-issued letters
Requirements:
- Must show your full name and current residential address
- Must be issued within the last 6 months for EEA residents
- Must be issued within the last 3 months for users outside the EEA
Documents should be uploaded in full — no cropped or partial pages.
Submission and Review Process
Once you’ve completed all required steps, submit your application. OKX typically reviews submissions within 24 hours. You’ll receive a notification via email or in-app alert once the review is complete.
If additional information is needed or your submission is rejected, you’ll be given clear feedback explaining the issue. You can then correct and resubmit without starting over.
During review, limited account functions may apply depending on your current verification level.
👉 Maximize your trading potential — complete verification today.
Frequently Asked Questions
Why do I need to verify my identity?
Identity verification is mandatory to comply with international anti-money laundering (AML) and KYC regulations. It protects both you and the platform from fraud, theft, and unauthorized access.
What happens if my verification is rejected?
Common reasons include blurry images, expired IDs, mismatched information, or obscured faces in selfies. Review the requirements carefully, correct any issues, and resubmit.
Do I need to re-verify my account periodically?
Yes. For security and compliance purposes, OKX may require periodic re-verification to ensure your information remains up to date.
Can I withdraw funds if my account is frozen?
Yes. If your account is temporarily restricted due to incomplete verification, you can still access and withdraw your assets. However, full trading and deposit features are locked until verification is approved.
What if I change my personal information?
If you legally change your name, address, or nationality, you must update your documents accordingly. Upload new, valid proof through the verification portal.
How long does the review take?
Most applications are processed within 24 hours. During peak times or if additional checks are required, it may take slightly longer.
By completing individual account verification, you’re not only meeting regulatory standards but also enhancing the security of your digital footprint. With verified status, you gain access to advanced trading tools, higher withdrawal limits, and priority customer support.
Don’t let incomplete verification slow down your crypto journey. Take a few minutes today to submit your documents and enjoy a seamless, secure experience on one of the world’s leading digital asset platforms.
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