Verifying your individual account is a crucial step in securing your digital assets and unlocking full access to trading, deposits, and withdrawals on compliant cryptocurrency platforms. This process aligns with global Know Your Customer (KYC) standards, designed to protect users and prevent fraud, money laundering, and other illicit activities.
By completing identity verification, you not only ensure regulatory compliance but also enhance the security of your personal information and funds. Once verified, you gain seamless access to advanced features while maintaining trust and transparency within the platform ecosystem.
👉 Start your secure verification process today and unlock full trading access.
Why Identity Verification Matters
Identity verification isn’t just a formality—it’s a foundational layer of protection for both users and service providers. Platforms use this process to confirm that each user is who they claim to be, reducing the risk of identity theft, unauthorized transactions, and account takeovers.
Completing advanced identity verification enables:
- Full trading capabilities
- Higher deposit and withdrawal limits
- Access to premium financial services
- Enhanced account recovery options
Without verification, your account may face restrictions, including limited functionality or temporary freezes—even though you can still withdraw funds during such periods.
How to Begin Verification on Web
To start the verification process from your desktop or laptop:
- Log in to your account at the official platform website.
- Navigate to your Profile by clicking the profile icon in the top-right corner.
- Select Verification from the dropdown menu.
- Locate the Individual Account section and click Continue.
This will direct you to a secure form where you can submit your personal and identification details.
How to Begin Verification on Mobile App
For users on the go, the mobile app offers a streamlined verification experience:
- Open the OKX app on your smartphone.
- Tap the Menu icon located in the top-left corner.
- Go to Profile and Settings, then select Identity Verification under the Profile section.
From here, you can begin uploading documents and filling out required fields directly from your device.
👉 Verify your identity now using our mobile-optimized process for faster approval.
Step-by-Step: Complete Your Identity Verification
To ensure a smooth and successful submission, follow these key steps carefully.
1. Provide Accurate Personal Information
Fill out all required fields with up-to-date and accurate data. Inaccurate or outdated information is one of the leading causes of verification delays or rejections.
You’ll need to provide:
- Country of Residence
- Nationality
- Full Legal Name (as it appears on ID)
- Date of Birth
- Government-Issued ID Number
- Type of ID (e.g., passport, national ID card, driver’s license)
- Social Security Number (if applicable)
- Current Residential Address
Ensure spelling and formatting match exactly with your official documents.
2. Upload Valid ID Documents
Only government-issued identification documents are accepted. Acceptable forms include:
- National ID cards
- Driver’s licenses
- Passports
All documents must meet these criteria:
- Clearly display your full name, date of birth, issue date, and expiration date
- Be legible, non-blurry, and taken in good lighting
- Show all four corners of the document
- Not be expired
- Not be screenshots or edited images
Avoid glare, shadows, or obstructions when capturing photos.
3. Take a Clear Selfie
A live selfie is used to verify that the person submitting the ID is physically present. Follow these guidelines:
- Position your face fully inside the oval guide
- Ensure your entire face is visible—no masks, sunglasses, hats, or heavy filters
- Maintain neutral lighting (avoid backlighting)
- Keep a neutral expression with eyes open and clearly visible
The system may use facial recognition technology to match your selfie with the photo on your ID.
4. Submit Proof of Address (If Required)
Some accounts may require additional verification of residency. If prompted, upload a recent document that includes:
- Your full name
- Current residential address
- Issuance date within the last three months
Accepted documents include:
- Utility bills (electricity, water, gas)
- Bank or credit card statements
- Official government correspondence
Redact any sensitive financial details before uploading.
Processing Time and Next Steps
After submitting your application:
- Review typically takes less than 24 hours
- You’ll receive instant notification upon completion
- Approved users gain immediate access to all platform features
If there are issues with your submission, you may be asked to re-upload documents or provide clarifications. Don’t worry—support is available every step of the way.
Frequently Asked Questions (FAQ)
Why do I need to verify my identity again?
Periodic re-verification helps maintain security and comply with evolving regulatory requirements. It ensures your information remains current and authentic.
What causes a verification rejection?
Common reasons include blurry images, expired IDs, mismatched names, or obscured document corners. Always double-check that your uploads meet all listed criteria before submission.
Do I need to submit a new ID if mine is still valid?
Not necessarily. However, if the system detects inconsistencies or low-quality images, you may be asked to upload updated versions—even if your ID hasn't expired.
Why is my account frozen?
An account may be temporarily frozen if verification isn't completed within the grace period. While you can still view balances and withdraw funds, trading and deposits may be restricted until verification passes.
Can I withdraw funds during re-verification?
Yes. Even if your account is under review or temporarily restricted, you retain access to your assets and can safely withdraw funds.
How can I get help with verification issues?
Use the built-in chatbot on either the website or app to connect instantly with customer support. Assistance is available 24/7 to guide you through corrections or resubmissions.
👉 Need help? Connect with real-time support to resolve verification issues fast.
Final Tips for Success
To avoid delays:
- Use original files—not screenshots
- Check expiration dates before uploading
- Match name spellings exactly across all documents
- Upload during daylight hours for best image quality
- Ensure stable internet connection when submitting
Remember: This process protects you as much as it does the platform. Taking a few extra minutes to get it right saves time in the long run.
With verification complete, you're ready to trade confidently, explore new financial opportunities, and take full control of your digital future.