In the rapidly evolving world of digital finance, OKX stands at the forefront as a leading crypto trading app and a comprehensive Web3 ecosystem. Trusted by over 20 million customers across 180+ international markets, OKX is recognized globally as the fastest and most reliable platform for both investors and professional traders. With a strong foundation in innovation and security, OKX continues to expand its global footprint—particularly through strategic growth in key hubs like Dubai, UAE.
As part of this expansion, OKX is seeking a highly organized and detail-oriented Business Operations Manager to drive critical compliance and client engagement processes. This role is central to ensuring smooth, secure, and scalable operations that support OKX’s mission of delivering next-generation financial services to a global audience.
Core Responsibilities of the Business Operations Manager
Leading Due Diligence Questionnaire (DDQ) Processes
As the primary point of contact for all Due Diligence Questionnaire (DDQ) requests, the Business Operations Manager will play a pivotal role in shaping how OKX engages with potential institutional clients. You’ll ensure that every inquiry is addressed promptly, clearly, and in alignment with global business development efforts.
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This includes:
- Coordinating with client-facing teams across regions to understand requirements and deadlines.
- Managing end-to-end responses to complex DDQs from financial institutions, funds, and enterprise partners.
- Ensuring clarity, consistency, and professionalism in all client communications.
Cross-Functional Collaboration Across Key Departments
Success in this role depends on seamless collaboration with internal Subject Matter Experts (SMEs) from Compliance, Risk Management, Legal, Corporate Governance, and Product teams. The manager will act as a bridge between technical expertise and client expectations.
Key collaboration tasks include:
- Gathering accurate and up-to-date information from various departments.
- Reviewing content for regulatory accuracy and business relevance.
- Aligning responses with internal policies while meeting external client demands.
Ensuring Regulatory Compliance and Data Security
With increasing scrutiny on digital asset platforms, compliance isn’t optional—it's essential. The Business Operations Manager must ensure that all information shared during the DDQ process adheres to data protection laws such as GDPR and other regional regulations.
Critical responsibilities:
- Implementing strict data handling protocols.
- Verifying that no sensitive or non-disclosable information is released.
- Maintaining compliance with evolving global standards in fintech and crypto regulation.
Quality Assurance and Process Excellence
Quality control is non-negotiable when dealing with institutional clients. The manager will establish and enforce rigorous review processes to ensure that every DDQ response meets the highest standards of accuracy, completeness, and professionalism.
This involves:
- Developing standardized templates and checklists.
- Conducting final reviews before submission.
- Incorporating feedback loops to continuously improve response quality.
Reporting, Metrics, and Operational Insights
Transparency and accountability are core to OKX’s operational culture. The Business Operations Manager will provide regular reports to senior leadership on the status, performance, and effectiveness of DDQ workflows.
Reporting deliverables include:
- Response turnaround times.
- Volume of requests handled.
- Client satisfaction indicators.
- Identified bottlenecks and proposed solutions.
Centralized Documentation and Audit Readiness
To maintain operational integrity, the manager will oversee the creation and maintenance of a centralized repository for all due diligence documentation. This system ensures quick access, version control, and full audit readiness at any time.
Key functions:
- Organizing files by client type, region, and risk category.
- Enabling easy retrieval during audits or regulatory reviews.
- Ensuring long-term scalability of documentation systems.
Driving Business Process Improvements
Beyond day-to-day operations, the role actively contributes to broader business optimization initiatives. The manager will identify inefficiencies in current workflows and lead projects aimed at automation, standardization, and cross-team alignment.
Examples of impact:
- Reducing average response time by 30% through workflow redesign.
- Introducing collaborative tools to enhance interdepartmental coordination.
- Building training materials for new team members involved in DDQ processes.
What We Look For In You
To thrive in this dynamic environment, candidates should bring a blend of experience, discipline, and strategic thinking.
Required Qualifications
- A Bachelor’s degree in Business Administration, Law, Finance, Risk Management, or a related field.
- Minimum of 5 years of hands-on experience in client onboarding, compliance operations, or risk management—ideally within regulated sectors such as financial services, cryptocurrency, fintech, or payments.
Essential Skills
- Proven project management abilities, with a track record of managing multiple high-priority initiatives simultaneously.
- Exceptional attention to detail and commitment to meeting tight deadlines without compromising quality.
- Fluency in English, both written and verbal, with the ability to communicate complex concepts clearly to diverse stakeholders.
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Why Join OKX?
OKX isn’t just building a crypto exchange—we’re shaping the future of decentralized finance. As a Product and Engineering hub in Singapore expands alongside growing operations in Dubai, there’s never been a better time to join a team that values innovation, integrity, and global impact.
Working at OKX means:
- Being part of a fast-moving, forward-thinking organization redefining finance.
- Access to cutting-edge technology and real-world applications of blockchain and Web3.
- Opportunities for professional growth in one of the most transformative industries of our time.
Frequently Asked Questions (FAQ)
Q: Is prior experience in cryptocurrency required for this role?
A: While direct crypto experience is beneficial, it's not mandatory. We value transferable skills from regulated industries like fintech, banking, or payments. A strong understanding of compliance frameworks and client onboarding processes is more critical.
Q: Will I be working remotely or on-site?
A: This position is based in Dubai, UAE, and may require on-site presence depending on team structure and operational needs. Hybrid arrangements may be available based on business requirements.
Q: How does OKX ensure data privacy during the DDQ process?
A: OKX follows stringent data governance policies aligned with international standards like GDPR. All DDQ responses undergo multi-level reviews to prevent unauthorized disclosure and ensure compliance with data protection laws.
Q: What career progression opportunities exist for this role?
A: This role offers a clear path into senior operations, compliance leadership, or cross-functional management positions within OKX’s expanding global organization.
Q: Are there opportunities for cross-team collaboration?
A: Absolutely. This role works closely with Compliance, Legal, Risk, Product, and Business Development teams—offering rich exposure across departments and geographies.
Q: Does OKX provide training for new hires?
A: Yes. We offer comprehensive onboarding programs covering platform fundamentals, internal tools, compliance protocols, and company culture to ensure every team member succeeds.
The future of finance is being built today—and roles like the Business Operations Manager are essential to making it secure, scalable, and sustainable. If you're passionate about blockchain technology, thrive in structured yet agile environments, and want to contribute to a platform used by millions worldwide, your journey starts here.
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